FAQs

We accept most PPO plans and Medicare and not Medi-Cal. The only HMO we accept is Physicians Medical Group.

We are in affiliation with UCSF Health. Please call your health insurance company to ask about coverage. To check if we are in network with your insurance provider, use UCSF Clinical Integrated Partners Tax ID 47-5502470. We will do a courtesy check to see if we accept your plan. However, it is the patient's responsibility to confirm your network and coverage.

Direct billing questions to our billing department at 1-866-376-9470. Bills are due within two weeks of posting (in the patient portal). If we charge your credit card for your co-pay or self-pay balance, there is an additional 2.5% credit card processing charge. Pay on your MyChart portal to avoid paying the credit card processing fee. You can also pay us via check. We do not accept cash. Unpaid bills are automatically sent to collections if unpaid within two months of service. An additional 50% charge is applied if the bill is sent to collections.

Our practice transitioned to UCSF Health's Clinically Integrated Network in May 2022. Our insurance contracts are now through UCSF Health CIN, and this contract determines the fee schedule. You might see this reflected on the bill. We do not determine or control the fee schedule. Contact your insurance to clarify the cost of the visit and give them UCSF Clinical Integrated Partners Tax ID 47-5502470

The physical exam is preventative care to prevent illness or disease, and it may include counseling on diet, exercise, sleep, stress, vaccines, medications, and medication reconciliation. It does not cover diagnostic care or acute or chronic care. For example, if we address a medical concern during your physical exam, an additional visit code is added and submitted to your insurance along with the documentation. By law, we cannot alter the billing diagnosis/codes or write off any balance upon patient request. Therefore, we cannot adjust the bill or the amount due.

A sleep study is a diagnostic test and is billed accordingly. The code used for this test is 95800 and 95806. You may be responsible for the bill if you have a high-deductible plan. Please check with your insurance how much it will cost you. We do not determine the cost; it is not covered as part of a physical exam or visit. Check with your insurance if prior authorization is required, and we can assist in getting the approval.

Message your doctor through MyChart for non-urgent messages, and we will get back to you within 48 business hours. Text (650) 456-9739 during business hours to make same-day appointments or change appointment times.

To cancel or change your existing appointment, contact us at least 24 business hours in advance to avoid a no-show fee.

After Hours (evenings, weekends, and holidays), phone calls to our office are directed to our triage center.